🚚 Shipping & Customs Information
Free Worldwide Delivery with Discreet Packaging
🚫 Shipping Restrictions
Islamic CountriesWe do not ship to any Islamic country.
IndiaShipping to India is not available.
South AmericaMost South American countries are restricted.
MexicoDirect shipping unavailable. Use ImportaShop service for delivery.
War/Conflict ZonesLimited or no shipping to affected regions. Israel incurs $250 extra fee.
Remote LocationsAdditional fees may apply for remote area delivery.
📦 Production & Shipping Times
| Product Type | Shipping From | Production Time | Total Delivery Time |
|---|---|---|---|
| IN STOCK ITEMS | |||
| In Stock | Canadian Inventory | 1-2 days | ~3 business days |
| In Stock | US Warehouse | 5 days | ~10 days |
| In Stock | EU Warehouse | 5 days | ~10 days |
| SILICONE PRODUCTS | |||
| Standard Brands | China | 40 days | ~50 days |
| ZELEX SLE | China | 15 days | ~25 days |
| TAYU | China | 45 days | ~55 days |
| TPE / S-TPE PRODUCTS | |||
| Standard Brands | China | 25 days | ~35 days |
| AIBEI | China | 10 days | ~20 days |
🌍 Regional Shipping Details
| Region | Shipping Time | Customs Fee | Customs Processing |
|---|---|---|---|
| USA (from Canada) | 2-4 business days | ~$150 tariff | No delay |
| Canada (from Canada) | 2-7 business days | No customs fee | No delay |
| USA (from China) | 5-18 days | Prepaid for most brands otherwise ~ $150 | Usually no delay* |
| Canada (from China) | 5-18 days | Customer pays | No delay |
| Europe | 8-20 days (regular) 15-60 days (prepaid) |
Customer pays or prepaid option | 1-15 days |
| UK | 15-25 days | Customer pays | No delay |
| Asia | 5-18 days | No fee (except Malaysia) | No delay |
| Australia | 5-20 days | Customer pays | No delay |
| Norway/Sweden | 15-25 days | Customer pays | No delay |
| Switzerland | 5-25 days | Customer pays | No delay |
* Honolulu customs may cause delays up to 50 days
📋 European Customs Options
Option 1: Pay Yourself (Default) – Faster delivery (10-20 days), you handle customs payment upon delivery.
Option 2: Prepaid Customs – We handle customs (15-60 days), invoice sent for tax amount.
Note: Default shipping is Option 1 unless you request prepaid customs.
🔒 Discreet Packaging
Your privacy is our top priority. All products are:
- ✅ Declared as “mannequin” for customs
- ✅ Shipped in plain brown boxes
- ✅ No external markings or labels
- ✅ Complete discretion guaranteed
🚚 Shipping Partners
We work with trusted carriers including FedEx, DHL, and UPS. You’ll receive a tracking number as soon as your order ships.
Alternative Pickup: You can arrange pickup at your nearest UPS/FedEx facility. Please confirm they accept large packages and use their address when ordering.