refund and return

Cancellations


Cancellation within 3 days:

We will refund you as follow:
Purchase price
– 10% processing fee for placing the order with the factory, canceling it and buying you the free goodies.
– The PayPal processing fee (4%)
= The amount that we will refund to you.

Cancellation 4 days and + after your purchase:
No refund possible.

Refunds and Returns:

 

A thorough quality check is performed on your dolls before it is shipped to you. The following situations can happen
to anyone getting a doll shipped from China, whether the factory is legit or not. Please keep in mind that the package will
travel 11 000km (7000 miles). Thus, problems may occur. Some major, some minor. We have been in the industry long enough and have experienced all types of situations. Here are the issue possibilities and our solutions.

We will refund you if…
Your doll gets lost during the shipping. In the unlikely event that this should happen, we will
issue you a full refund. We consider the doll as “lost” if the shipping company’s tracking page shows that the doll has been
in the “customs clearance queue” for more than 60 days.
Based on our experience, the chances that this happens is 0.5%.

We will send you a new doll if…
You receive a defective doll* or the wrong product.
Based on our experience, the chances that this happens is 0.01%.

We will send you a repair kit if…
The doll’s skin has been damaged in the shipping process. This means that there is a significant tear on your doll’s skin.
Based on our experience, the chances that this happens is 3%.

Minor damages that can happen during the shipping process…
– Finger or toenails fell off. (Caused by the customs thugs. You can easily fix this with regular nail glue)
– Eyelash fell off. (Caused by the customs thugs. You can easily fix this with regular nail glue)
– Small skin scratches that go away mainly when you oil them. (This happens especially -but not only- if you choose the soft skin option)
– Some small skin imperfections. (This happens especially -but not only- if you choose the soft skin option) There is not much to do.
Based on our experience, the chances that one of these situations happens is 5%.

You are not eligible for any exchanges if…
The item is damaged due to improper use.
You must have common sense and take care of the item to avoid any premature damage to the product.

________________________

* = Defective means that you can not use your doll because of significant malfunction.
The process to send you a new doll is the following:
1. You send your doll to an address that we provide using the cheapest shipping method available.
2. You send us the shipping bill.
3. We pay you for the shipping.
4. We ship you a new doll.

Please note that there is no other way around.
This is the unique process to get a new doll shipped to you.

________________________

Our goal is to get you satisfied.
We use common sense and treat you the way that we would like to be treated as a customer.

________________________